The Boston Diaries

The ongoing saga of a programmer who doesn't live in Boston, nor does he even like Boston, but yet named his weblog/journal “The Boston Diaries.”

Go figure.

Friday, September 23, 2005

More overheard technical support phone call conversations

“Your call may be monitored for quality assurance. The expected hold time is currently 1 minute. Please wait for the next available represenative.”

“Hello, this is Bob. Not the same Bob as you called yesterday, but still, just call me Bob. [I should mention this was a very perky Bob. —Editor] How may I help you?”

“I'm calling in reference to ticket number ‘tango mike papa charlie zero zero zero six six six zero zero zero foxtrot uniform.’”

“And whom am I speaking to today?”

“This is Sean.”

“Okay, Mr. Sean, if you can please hold while I review your ticket.”

“Okay.” (cue FX of Girl from Ipanema)

“Thank you for holding, Mr. Sean. I didn't understand a word that Bob wrote yesterday but I gather it has something to do with sending email.”

“That's the gist of it.”

“Can you please send an email message to [garbled]?”

“What was that?”


(cue montage of Sean roaming around the office looking for a quiet place to write down the email message—many minutes go by while this happens)

“Oh! It's!”

“Yes Mr. Sean. From that the email company department can diagnose what happens.”

“Please hold on a second, I can test this right now.”


“Yup, just like I said, it won't get through because your The Monopolistic Phone Company's email server is dropping the connection from this particular server.”

“So it's a networking issue?”

“No, because I can get to The Monopolistic Phone Company's email server from other computers.”

“Oh. Well then, just send a message to explaining the situation and they'll be able to handle it.”

“Okay, can I include the ticket number?”


“Okay, thank you.”

“You're welcome Mr. Sean! Thank you for calling The Monopolistic Phone Company Dialup Support Line.”


Update on Saturday, September 24th, 2005

Director's Commentary on this entry.

Obligatory Picture

[The future's so bright, I gotta wear shades]

Obligatory Contact Info

Obligatory Feeds

Obligatory Links

Obligatory Miscellaneous

You have my permission to link freely to any entry here. Go ahead, I won't bite. I promise.

The dates are the permanent links to that day's entries (or entry, if there is only one entry). The titles are the permanent links to that entry only. The format for the links are simple: Start with the base link for this site:, then add the date you are interested in, say 2000/08/01, so that would make the final URL:

You can also specify the entire month by leaving off the day portion. You can even select an arbitrary portion of time.

You may also note subtle shading of the links and that's intentional: the “closer” the link is (relative to the page) the “brighter” it appears. It's an experiment in using color shading to denote the distance a link is from here. If you don't notice it, don't worry; it's not all that important.

It is assumed that every brand name, slogan, corporate name, symbol, design element, et cetera mentioned in these pages is a protected and/or trademarked entity, the sole property of its owner(s), and acknowledgement of this status is implied.

Copyright © 1999-2024 by Sean Conner. All Rights Reserved.