The Boston Diaries

The ongoing saga of a programmer who doesn't live in Boston, nor does he even like Boston, but yet named his weblog/journal “The Boston Diaries.”

Go figure.

Friday, September 23, 2005

Ping-pong by phone

There have been some “issues” with the T-1 to one of our customers—basically, every 8 to 15 seconds it gets a burst of errors, thus degrading the actual bandwith of the circuit. It's less of an issue since the wireless connection there is working (redundant paths) but still, it's an issue that needs to be resolved.

Over the past two weeks it's been phone ping-pong. I call The Monopolistic Phone Company Business Technical Support Repair line to have the line tested. The Monopolistic Phone Company does a line test on the T-1 and says it's clear. I call back saying no it's not. They return the call saying yes it is. No it isn't. Yes it is, can you test out to the DSU? Ohhh look, we get errors, we'll do some more testing tomorrow (this was said yesterday).

So starting at about 8:00 this morning, and every half our or so thereafter until 10:30 The Monopolistic Phone Company called me (on my cell—yes, I gave them that number) with status updates which basically boils down to: “we can't actually seem to locate the error.” It could be between the DSU and the DMARK (on the customer side), the DMARK and the CO (on the customer side), somewhere within the CO, or between the CO and the DMARK (on our side) or the DMARK and the DSU (on our side).

Note: I usually don't get up until 11:00 am.

Ick.

They're supposed to call in a few minutes with an update, but I'll give them another fifteen minutes or so before calling them.

Update later today …

They still don't know where the error is, and they don't have the appropriate monitoring equipment in the CO at this time to see if that's where the error is. They'll have everything in place on Monday apparently.

Obligatory Picture

[The future's so bright, I gotta wear shades]

Obligatory Contact Info

Obligatory Feeds

Obligatory Links

Obligatory Miscellaneous

You have my permission to link freely to any entry here. Go ahead, I won't bite. I promise.

The dates are the permanent links to that day's entries (or entry, if there is only one entry). The titles are the permanent links to that entry only. The format for the links are simple: Start with the base link for this site: https://boston.conman.org/, then add the date you are interested in, say 2000/08/01, so that would make the final URL:

https://boston.conman.org/2000/08/01

You can also specify the entire month by leaving off the day portion. You can even select an arbitrary portion of time.

You may also note subtle shading of the links and that's intentional: the “closer” the link is (relative to the page) the “brighter” it appears. It's an experiment in using color shading to denote the distance a link is from here. If you don't notice it, don't worry; it's not all that important.

It is assumed that every brand name, slogan, corporate name, symbol, design element, et cetera mentioned in these pages is a protected and/or trademarked entity, the sole property of its owner(s), and acknowledgement of this status is implied.

Copyright © 1999-2024 by Sean Conner. All Rights Reserved.