I was,
perhaps,
a bit harsh with my criticisms of account deletion at Network Solutions.
I noticed that they had yet to remove the billing information,
so I called back to get an update and this time I was able to talk to a “billing specialist.”
They still had to manually delete the credit card info
(which they did while I waited)
but I also learned a bit more about their policies about account deletion.
If there's no services on an account,
it will be deleted after a month
(the “billing speciallist” wasn't exactly clear on this,
but it sounded like a month)
of inactivity,
which,
okay,
I can see that.
I just wish that was a bit more visible on the site,
both to reassure those that want to leave Network Solutions,
and to warn those that do use Network Solutions that no billing activity on their account can lead to automatic deletion.
So they move up from “clown show” to “annoying to use.”
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