It pretty much took all
week.
Well, at least until Thursday o'dark-thirty.
From what we can tell, there was a lightning strike at or near the
customer site, which took out all four of their T1s (two data, which
terminate at our Data Center, and two voice, which I suppose terminate
somewhere within the bowels of The Monopolistic Phone Company). The
Monopolistic Phone Company did eventually come out and replace all four
smart jacks at the customer location (as well as the container box). Then I
spent a few days playing Musical Equipment trying to get everything back up
and running (let's see, we replaced nearly all the cables, one CSU/DSU, a router
and a firewall).
It was a very frustrating week, let me tell you.
Lessons learned this time:
- The problem is not what you think it is.
- It never hurts to double check what you think is correct.
- It ain't over until the fat server hums.
- Thank God I
wasn't drunk.
I then called in sick yesterday and spent the entire day sleeping.
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