I'm still working on the issue from last Thursday, and I'll note some things I need to
remember for next time:
- Even if the fault lies at The Customer site, we're still to
blame.
- Do not close out the trouble ticket with the Monopolistic Phone
Company (for they could not find any fault) until the situation is
fully resolved, for The Customer (and they will find out) may not
understand such actions.
- Do not taunt the Happy Fun
Dan.
And the way things are going, it looks like I may be working on this
issue all week.
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