Thursday, February 16, 2006
America Online does not want your pork with ham, salt, water, modified potato starch, sugar and sodium nitrite, and will do anything it can to keep it that way
“Hello,” I said. “This is Technical Support, how may I help you?”
“Yes,” said the customer, and then launches into a five minute diatribe about not getting email.
“Are you finished?” I asked.
“No!” The customer then goes into a two minute diabribe about the parentage of The Company.
“Can I help you now?”
Primal screams followed by screaming invectives about the email problem.
“I'm sorry, it won't fit up there,” I said.
Another few minutes of poisonous vituperation about the parentage of The Company comes from the customer.
“May I try to solve your problem now, or do you wish to continue with your current dialog?”
Several minutes of obloquies followed.
“Oh, I see the problem,” I said through the billingsgate at the other end of the phone line. “You're trying to forward your email to AOL and AOL is yet again rejecting email from our server.”
The conversation went downhill from there.
I think Smirk and I are this >< close to telling our customers that they can no longer forward email to AOL. It just is not worth the headaches.