The Boston Diaries

The ongoing saga of a programmer who doesn't live in Boston, nor does he even like Boston, but yet named his weblog/journal “The Boston Diaries.”

Go figure.

Thursday, January 31, 2002

Um … not really.

In this plastic crazy economy of ours, I pretty much had to use plastic to pay for the DSL connection to Condo Conner. Technically, it's a check card, not a credit card, but as it has that Visa logo on it, it works about the same, only I can't get myself in debt.

Now, I lost the card and had it replaced. So it's no real surprise that I got a letter from my DSL provider that they experienced a distrubance in the Force economic flow, as it were (never mind that I've yet to actually see them debit my card, but I'll have to pour over my bank statements a bit more to see what exactly might be going on). They provided an 800 number I can call, stating “our customer service represenatives are available 24 hours a day, 7 days a week.”

Okay, to me that means I can call at 2:00 am Eastern and get this straightened out.

So I call at 2:00 am Eastern to get this straightened out.

“ … and press two for your broadband service.”

Beep.

“For issues with broadband, please call 1-800-XXXXXXXX. Thank you for calling XXXXXXX.”

Excuse me? This isn't a small company by any means. This is a huge company. Can't they afford to automatically forward my call? Couldn't they have printed the correct 800 number to call? What, are they trying to turn everyone in the U.S. into phone operators?

So I call the new number.

“ … and for billing issues press four—”

Beep.

“Our billing office is currently closed and there are no represenatives able to take your call right now. Please call back during normal business hours of … ”

Um, guys? Customer service represenatives? Available 24/7? Remember? Hello? Hello?

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