The Boston Diaries

The ongoing saga of a programmer who doesn't live in Boston, nor does he even like Boston, but yet named his weblog/journal “The Boston Diaries.”

Go figure.

Thursday, July 19, 2007

I hate it when I have to troubleshoot the tools required to troubleshoot the actual problem …

I wouldn't call today bad, but it certainly wasn't in the good category either. I had to go troubleshoot a customer network, which was something I wasn't in the mood for. That alone put me in a rather sour mood, and it didn't help things that neither I nor the customer had critical information about the network switches. It took about two hours (and that abomination of a program Microsoft provides called Hyperterminal—and in looking up that link, I find that Microsoft didn't even write that abomination) to secure the information that we should have had (and thus, made me angrier, more at myself than at anything else). Two hours wasted getting to a point where I could actually troubleshoot the original problem.

Sigh.

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