Leaving work I ran into one of the techs and we started chatting a bit about
the problems with the webserver we were having. I gave my rant
about the clients.
“I know, and you know,” he said, “that they have a backup copy of the
site on their development machines.”
“But why don't they just upload the copy they have then?”
“Because they can bitch at us and demand money back for lost services.”
“So their business isn't important enough to get the website back up and
“Webservers are still unreliable. It's expected they'll go down. Give it
several more years, but right now, it's expected they'll go down.”
“Uh … ”
“And further more,” he said, pausing to take another drag on the cigarette
he was smoking, “the dealers make out.” The server in question is used
mostly be resellers—we don't deal with the owners of the sites in
question, the dealers do. “They'll bitch at us for a refund, but do you
think they'll refund their customers' money?” Another drag.
“No, they'll keep billing 'em! Pocket the money.”
“You know, The Company is going to loose a lot of money over this.”
I had forgotten the cardinal sin learned in the 70s: Follow The
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