The Boston Diaries

The ongoing saga of a programmer who doesn't live in Boston, nor does he even like Boston, but yet named his weblog/journal “The Boston Diaries.”

Go figure.

Monday, January 23, 2012

A disconnect

R stops by my desk and drops off a new toy unit to play with test. It's a network device you can plug a POTS line into and make calls over the Internet. I guess we're testing the toy to play with unit to see if our phone network features work with it.

It's a nice looking device and as R hands it to me, I see that's it still on (yes, it comes with both an internal battery and a wall-wart). The tests aren't complicated, but I do need to read the manual to figure out how to run a few of them (involving conference calling, and forwarding phone calls elsewhere). R also hands me the box the toy to play with unit came in.

As I searched through the box for the manual, I come across a USB cable, still in it plastic wrap. Okay, the unit comes with a USB port; what doesn't these days? I then find the manual and start flipping through it. There's the diagram of the toy to play with unit with a description of each port and button on it. I notice the USB port has a note:

NOTE: Never place a USB-based device into the USB port of the XXXX XXXXX XXXXXXX under any circumstances. Doing so may damage the device and negate its warranty. The port was designed for diagnostic purposes only; it is not intended for customer use.

So, not only is there no sticker over the USB port saying “removal of this sticket voids warranty” but they give you a USB cable not to plug into it!

Methinks there is a disconnect between manufactoring and packaging at the factory that makes these toys to play with units.

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