Support in an attempt to solve our
He gets nowhere fast and stays nowhere for quite some time.
It seems that the tech support rep he talked to had no idea
was asking for. No resolution.
My friend Gerald, who has four years experience with cable modems from our
provider, informed us that the best way to get in contact with Tech Support
for our problem is with some software you download and run to chat online
Of course it's Windows only.
And about a 20MB download.
For a proprietary IRC
program most likely.
So I download the chat client and attempt to install it. It grinds away
installing then attempts to run and errors out.
Nice, I thought. I then noticed that it started a background process
that looks to be a webserver. Under Windows 98. This is not looking good.
I then relaunch the application. This time it seems to be working and I
click on the “Connect with Tech Support” button. The system then grinds
away for a bit. Then I'm presented with a window with all this
information about my system—memory, disk size, what's running, etc. and
the program is asking me if I want to send this information in to our
Ah, no thank you!
Only the two choices I had were “Okay” (which would send the information)
and “Cancel” (no! I want to connect! I don't want you sending this
information!”). With no other option, I press “Cancel.” I'm also
suspecting this software wouldn't run through our firewall, taking a look at
the network ports its listening on.
I uninstall the crap. Still no resolution.
You have my permission to link freely to any entry here. Go
ahead, I won't bite. I promise.
The dates are the permanent links to that day's entries (or
entry, if there is only one entry). The titles are the permanent
links to that entry only. The format for the links are
simple: Start with the base link for this site: http://boston.conman.org/, then add the date you are
interested in, say 2000/08/01,
so that would make the final URL:
You can also specify the entire month by leaving off the day
portion. You can even select an arbitrary portion of time.
You may also note subtle shading of the links and that's
intentional: the “closer” the link is (relative to the
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you don't notice it, don't worry; it's not all that
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