The new second line they gave us had a Valencia area code, which would have been good if I’d needed to call Magic Mountain several times per day. As it was, that number somehow cross-linked with our old phone line so that we couldn’t even call our next-door neighbor on either phone without dialing 11 digits. The DSL started crashing all the time. The voice mail either wouldn’t work or would deliver messages days after the fact. Sometimes an obliterating static would wash over the line; other times voices would echo.
Well, we weren’t going to take this one lying down! We called the Sprint Ion service center in Atlanta, Georgia, and talked with Artie. And with Margie, Mark, Barry, Bob, Eddie, Kiewan, Abid, Emily, Carlos, Robert, Brian, Isaiah, Corey, Carl, Gerald, Debra, Barbara, Sylvester, Tom, Jeanette, Michael, Randall, Dan, Adam, Allen, Shavonne, Lynette, Hawk, Cornell, John and others.
Except for the NorthPoint failure and that day a week and a half ago, I haven't had much problem at all with my DSL connection, unlike Mr. Washburn up there. But his story wasn't nearly as bad as Brad's:
June 19, 2000: Well, after nearly two months of waiting for my DSL service to be installed, I'm ensconced here in my home office, perching in front of the computer, surfing along at a zippy … 56K. Yep, sure couldn't see that one coming, could we? …
Manuel returns after 10 minutes more of Mangione with the following news: the “wire center” serving my area is closed, and has been closed since late April. My order for DSL should never have been accepted and, should I wish to request DSL service, my order will have to be resubmitted. Unfortunately, Manuel is not permitted to accept new orders or even resubmit mine until the wire center reopens, which will be “on or after July 14.”
“Why did Carl schedule me for an installation appointment today?” I ask. Manuel asks me to hold. Fifteen minutes of cool trumpet later, he returns with the news that the tech center has no record of an install order in my name.
It's as if the telephone companies don't like DSL. Go figure.